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Delivery and Shipping Information

Feel Toscana - Perfume Workshops in Florence, Italy

Last Updated: August 20, 2025

Overview

Feel Toscana offers shipping services for custom perfume re-orders created during our workshops. Due to the personalized nature of our fragrances and Italian/EU shipping regulations for cosmetic products containing alcohol, please review the following important information before placing your re-order.

1. Available Products for Shipping
1.1 Custom Perfume Re-orders

  • 30ml bottle: Your personalized fragrance in a 30ml spray bottle

  • 50ml bottle: Your personalized fragrance in a 50ml spray bottle

  • Packaging: Each bottle comes in protective packaging with your personalized fragrance formula documentation

1.2 Product Classification

Our custom perfumes are classified as cosmetic products under EU Regulation 1223/2009 and contain ethanol (alcohol), making them subject to specific shipping regulations for flammable liquids.

2. Shipping Zones and Delivery Times
2.1 Domestic Shipping (Italy)

Standard Delivery (Poste Italiane)

  • Delivery Time: 4-6 working days

  • Cost: €9.90 for orders up to €50, FREE for orders over €50

  • Coverage: All mainland Italy and major islands (Sicily, Sardinia)

Express Delivery (Poste Italiane Express)

  • Delivery Time: 1-2 working days

  • Cost: €15.90

  • Coverage: Major Italian cities and metropolitan areas

  • Features: Tracking included, signature required

2.2 European Union Shipping

Standard EU Delivery

  • Delivery Time: 10-15 working days

  • Cost: €24.90 for all EU destinations

  • Coverage: All EU member states (excluding special territories)

  • Method: Poste Delivery Europe service

Express EU Delivery

  • Delivery Time: 3-5 working days

  • Cost: €39.90

  • Coverage: Major EU cities (Germany, France, Spain, Netherlands, Belgium, Austria)

2.3 International Shipping (Non-EU)

Limited International Service

  • Delivery Time: 15-25 working days (excluding customs clearance)

  • Cost: €45.90 + potential customs duties and taxes

  • Coverage: Select countries only (contact for availability)

  • Requirements: Additional customs documentation required

3. Shipping Restrictions and Regulations
3.1 Perfume Shipping Compliance

Our custom perfumes comply with EU Cosmetics Regulation (EUCR) 1223/2009 and are shipped as Limited Quantity items under UN1266 classification for perfumery products containing alcohol.

3.2 Countries with Shipping Restrictions

Due to strict customs regulations for alcohol-containing cosmetics, we cannot ship to:

  • United States

  • Canada

  • Australia

  • Japan

  • Russia

  • Middle East countries (UAE, Saudi Arabia, etc.)

  • Some Asian countries with alcohol import restrictions

3.3 Age Restrictions

  • Recipients must be 18 years or older for perfume deliveries

  • Valid ID may be required upon delivery

  • Third-party delivery requires written authorization

4. Packaging and Safety
4.1 Professional Packaging Standards

All perfume orders are packaged according to UN-certified standards for shipping flammable liquids:

Primary Protection:

  • Each bottle sealed in leak-proof plastic bag

  • Bubble wrap cushioning with minimum 3-inch protection on all sides

  • Absorbent material surrounding bottle (vermiculite/absorbent pads)

Secondary Protection:

  • Double-walled corrugated cardboard box

  • Additional void fill to prevent movement

  • "This Way Up" orientation arrows

  • "Fragile" and "Flammable Liquid" labels as required

4.2 Temperature Protection

  • Perfumes are sensitive to extreme temperatures

  • Summer shipping (June-August) may include insulated packaging

  • Delivery refused in temperatures above 35°C or below -5°C

5. Delivery Process and Requirements
5.1 Delivery Confirmation

  • Signature Required: All perfume deliveries require adult signature (18+)

  • ID Verification: May be requested for alcohol-containing products

  • Safe Place: Cannot be left in safe places due to fragrance value and regulations

5.2 Delivery Attempts

  • First Attempt: Standard delivery to provided address

  • Second Attempt: Following working day if first attempt unsuccessful

  • Collection Point: After 2 failed attempts, held at local post office for 10 working days

  • Return Policy: Uncollected items returned to sender after 10 days

5.3 Address Requirements

Complete Address Information Required:

  • Full recipient name (matching ID)

  • Complete street address with house/apartment number

  • Postal code and city

  • Phone number for delivery contact

  • Special delivery instructions (building access codes, etc.)

6. Customs and Documentation
6.1 EU Shipments

  • No additional customs duties within EU

  • VAT included in shipping price (22% Italian VAT)

  • Customs declaration automatically generated for perfume products

6.2 Non-EU Shipments (Where Available)

  • Customs declaration completed for all international orders

  • Product Classification: Perfumery products containing alcohol (HS Code 3303.00)

  • Customer Responsibility: Import duties, taxes, and customs fees in destination country

  • Documentation: Certificate of cosmetic compliance provided if required

7. Order Processing and Fulfillment
7.1 Production Timeline

  • Formula Recreation: 24-48 hours to recreate your personalized formula

  • Quality Control: All re-orders undergo scent verification process

  • Packaging: Professional packaging and labeling (1-2 working days)

  • Dispatch: Orders typically dispatched within 3-5 working days

7.2 Order Tracking

  • Tracking Number: Provided via email when order ships

  • Live Tracking: Available on Poste Italiane website and mobile app

  • Delivery Updates: SMS and email notifications at key delivery milestones

  • Customer Support: Available for tracking inquiries during business hours

8. Delivery Issues and Resolution
8.1 Damaged or Lost Packages

  • Insurance Coverage: All shipments insured up to €500

  • Damage Reporting: Must be reported within 48 hours of delivery

  • Claim Process: Photo evidence required for damage claims

  • Resolution: Replacement or full refund within 14 days of confirmed claim

8.2 Delivery Delays

In accordance with EU Consumer Rights Directive, if delivery is significantly delayed:

  • Notification: We will contact you with updated delivery estimate

  • Right to Cancel: You may cancel order and receive full refund

  • Compensation: Free replacement shipping for delays over 30 days

9. Special Delivery Services
9.1 Gift Delivery Service

  • Gift Wrapping: Professional gift packaging available (+€5.90)

  • Gift Message: Personalized message card included

  • Direct Delivery: Ship directly to recipient with gift invoice

  • Surprise Protection: Sender information can be minimized on package

9.2 Business/Corporate Orders

  • Bulk Orders: Special pricing for 10+ bottles (contact for quote)

  • Invoice Delivery: Separate invoice delivery for corporate purchases

  • Delivery Scheduling: Coordinated delivery timing for events

  • Account Terms: Net 30 payment terms available for verified businesses

10. Environmental Responsibility
10.1 Sustainable Packaging

  • Recyclable Materials: All cardboard packaging from sustainable forestry

  • Minimal Packaging: Optimized packaging sizes to reduce waste

  • Eco-Friendly Fill: Biodegradable packing materials when possible

  • Carbon Offset: Partnership with Poste Italiane's Green delivery program

10.2 Packaging Return Program

  • Return Labels: Prepaid labels for packaging return provided

  • Reuse Initiative: Returned packaging materials reused when possible

  • Discount Incentive: €2 credit on future orders for returned packaging

11. Holiday and Special Period Shipping
11.1 Peak Season Adjustments

Christmas Period (December 1-31):

  • Extended processing time: 5-7 working days

  • Guaranteed Christmas delivery: Orders by December 15

  • Premium gift packaging included at no charge

Summer Break (August 1-15):

  • Limited production during Italian holiday period

  • Extended delivery times due to reduced postal services

  • Temperature-controlled packaging included

11.2 Italian Public Holidays

Shipping and delivery suspended on Italian public holidays. Orders placed during holiday periods will be processed on the next working day.

12. Contact Information and Support
12.1 Shipping Inquiries

  • Email: shipping@feeltoscana.com

  • Phone: +39 (055) XXX-XXXX (Business Hours: Mon-Fri 9:00-17:00 CET)

  • Live Chat: Available on website during business hours

12.2 Emergency Delivery Issues

For urgent delivery issues outside business hours:

  • Emergency Contact: Available via website contact form

  • Response Time: Within 24 hours for urgent delivery matters

  • Alternative Solutions: Express replacement or local pickup options when available

13. Terms and Conditions
13.1 Risk Transfer

Risk of loss or damage transfers to customer upon delivery confirmation and signature. Insurance claims must be filed within 48 hours of receipt.

13.2 Force Majeure

Delivery delays due to natural disasters, strikes, customs delays, or government restrictions are beyond our control and do not qualify for refunds.

13.3 Privacy and Data Protection

All delivery information is processed in accordance with GDPR regulations and our Privacy Policy. Delivery addresses are shared only with authorized shipping partners.

This shipping policy complies with Italian Consumer Code (D.Lgs. 206/2005), EU Consumer Rights Directive (2011/83/EU), EU Cosmetics Regulation (1223/2009), and all applicable 2025 shipping and customs regulations.

Feel Toscana
Florence, Italy
Email: info@feeltoscana.com
Website: www.feeltoscana.com

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