Return and Refund Policy
Thank you for shopping at Feel Toscana! We want to ensure that you are completely satisfied with your purchase of our perfumes. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Returns
You may return your unused and unopened perfume kits within 14 days of receiving it for a full refund. To initiate a return, please follow these steps:
Contact our customer service team at info@madariszilvia.com within 14 days of receiving your order to notify us of the return.
Pack the item securely in its original packaging, ensuring it is unused and unopened.
Ship the item back to us at Borgo S. Frediano, 131r, 50124 Firenze FI, Italy. Customers are responsible for return shipping costs.
Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
If approved, we will process a refund to your original payment method within 7 to 10 business days.
Please note that we cannot accept returns of opened or used perfumes due to hygiene and safety reasons.
Refunds
Once your return is received and inspected, we will notify you via email to confirm receipt of the returned item. We will also notify you of the approval or rejection of your refund.
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If your return is approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that processing times for refunds may vary depending on your financial institution.
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If your return is rejected: We will provide detailed reasons for the rejection and offer options for resolving the issue.
Please ensure that you adhere to our return policy guidelines to facilitate a smooth refund process. If you have any questions or concerns about our Return and Refund Policy, feel free to contact our customer service team at info@madariszilvia.com for assistance.
Thank you for shopping with Feel Toscana. We appreciate your understanding and support!
